Refund and Returns Policy

Toolora refund and return policy

At Toolora, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

1. General Return Conditions

  • Items must be returned in their original condition, unused, and with all original tags and packaging intact.
  • Return requests must be initiated within 14 days of receiving the order.
  • Certain items cannot be returned, including:
  • Personal care and hygiene products
  • Customized or personalized items
  • Perishable goods (e.g., food, flowers)
  • Items specified as non-returnable in the product description
  • To complete your return, a receipt or proof of purchase is required.

2. How to Initiate a Return

  1. Contact us at 📧 toolora.store@gmail.com with your order number and reason for return.
  2. Once approved, we will provide return instructions, including the return shipping address.
  3. Securely package the item(s) and return them following the instructions provided.

3. Refund Process

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 10 days to your original payment method.
  • Return shipping costs are the customer’s responsibility, except in cases where the item was incorrect or defective.

4. Returning Discounted Items

  • Items purchased during a sale or with a discount are eligible for returns, provided they meet the return conditions.
  • However, items marked as “Final Sale” are not eligible for return, exchange, or refund under any circumstances.

5. Defective or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, contact us immediately with clear photos of the issue.
  • In such cases, we will cover the return shipping costs and offer either a full refund or a replacement at no additional charge.

6. International Returns

  • International customers are responsible for any applicable customs duties, taxes, and return shipping costs. Please check your local regulations before initiating a return.
  • When shipping an international return, clearly mark the package as “Returned Goods” to avoid unnecessary import charges.

7. Shipping Returns

  • To return a product, please contact us first at 📧 toolora.store@gmail.com and provide your order number. Once your return request is approved, please send the package to the same address listed on the original packaging. Do not return the package without prior confirmation.
  • Return shipping costs are the customer’s responsibility unless the item was defective or incorrectly sent.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

8. Contact & Support

For any questions related to returns and refunds, please contact our support team:
📧 toolora.store@gmail.com